Privacy Policy

Last updated: February 2026

1. Introduction

WaitLessHub ("we", "our", "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our healthcare queue management platform.

2. Information We Collect

Account Information:

• Name, email address, and phone number (when provided)
• Username and encrypted password
• Social login data (Google, Facebook) if you choose to sign in with a social account

Queue and Appointment Data:

• Clinic queue entries and appointment bookings
• Check-in times and service history
• Reason for visit (when provided by you)

Technical Data:

• IP address and approximate location (for language detection and security monitoring)
• Browser type and device information
• Usage patterns and access logs

3. How We Use Your Information

• Queue Management: To place you in clinic queues, send turn notifications, and display wait times
• Appointment Booking: To manage your appointments with healthcare clinics
• Account Management: To authenticate you and manage your user account
• Communications: To send queue notifications, appointment reminders, and password reset emails
• Security: To detect and prevent fraudulent or abusive use of the Service
• Improvement: To analyze usage patterns and improve the Service

4. Information Sharing

We share your information only in these limited circumstances:

• With Clinics: When you join a clinic's queue or book an appointment, the clinic can see your name, phone number, and appointment details to provide care
• Service Providers: We use third-party services for email delivery (Aruba.it SMTP) and may use SMS providers for notifications
• Legal Requirements: If required by law, regulation, or legal process

We do not sell your personal information to third parties.

5. Data Security

• Passwords are stored using strong one-way hashing (never in plain text)
• HTTPS encryption for all data in transit
• Database access restricted to authorized personnel only
• Regular security monitoring and threat detection

6. Data Retention

We retain your data for as long as your account is active. Queue history and appointment records are kept for clinic record-keeping purposes. You may request account deletion at any time through your profile settings or by contacting us.

7. Your Rights

You have the right to:

• Access: View the personal data we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a standard format
• Withdraw Consent: Opt out of non-essential communications

8. Cookies and Local Storage

We use session cookies for authentication and language preferences. We do not use third-party tracking cookies. The mobile app stores authentication tokens locally on your device.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for removal.

10. International Data

WaitLessHub operates globally. Your data may be processed in the country where the server is located. By using the Service, you consent to the transfer of your data to these locations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or in-app notification.

12. Contact

For privacy-related questions or to exercise your data rights, contact us at digitalsecurity1.com/contact.